After receiving a reply to my original complaint, I still wasn’t satisfied.
I wrote back:
Hallo,
Firstly, I would like to thank you for your swift response to my query, although unfortunately, I do not feel that you have fully answered my question.
Your packaging makes a very specific claim; Blu-Tack has “1000s of uses”. However, you seem either unable or unwilling to provide any evidence to validate this claim.
I find it distressing that a company such as yours would put such unsubstantiated claims on your packaging.
In your reply to my original query, you state that for over thirty years, you have received letters from your customers suggesting new uses for your product. If this is the case, then why do seek to keep this information from the public?
Regards,
James Ward
The language I used was perhaps a little tough, and the tone perhaps a little aggressive, but I feel very strongly about this issue.
Today, I got the following email:
Dear James
Thank you for your enquiry on Blu-Tack. I am the Product Manager for Blu-Tack and manage all aspects of the brand.
Our technical services department have been chasing me for a more detailed response but I have been away on holiday unfortunately so I’m sorry for not getting back to you sooner.
If you can please bear with me for a few days I will come back to you with a more detailed response where I hope we can give you some re-assurance – we are genuine about our claims!
Kind regards
Michelle
At last, I think I’m being taken seriously.
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I feel quite sorry for the people at Blu-Tack.
Well, you say that, but I’m not the one who has just had a nice holiday.