I’m pleased to say Michelle loved the Christmas card I sent her. She just sent me an email:
Hi James,
I just wanted to say thanks very much for the Christmas card – a nice surprise to get one from a customer – thank you!
Your 1000s of uses query was no problem at all. I love to receive letters from our customers – good or bad. It gives us valuable feedback and it may sound like a cliché, but you’re the people that matter and why we are here.
Anyway, I’m a self confessed Blu-Tack nerd and could talk about Blu-Tack all day (and generally do).
I hope you have a great Christmas and receive many Christmas cards that you can stick on the walls with Blu-Tack (another use) – in fact if you send me your address I’ll send you a free pack with my compliments.
Kind Regards
Michelle
I’m genuinely touched.
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My favourite tag of all: “sending christmas cards to strangers”
Hah, I was wondering if anyone would spot that.